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Privacy Policy
RateSheet.ca Inc. (hereinafter, referred to as ‘Website’ or ‘Company’, or ‘We’ or
‘Our’) respects the online privacy of the users of this Website. To put our commitment
in black and white, We have devised this comprehensive Privacy Policy (hereinafter,
referred to as ‘Policy’), which is consistent with the provisions of Canada’s Personal
Information Protection and Electronic Documents Act (PIPEDA) 2000. The provisions
contained hereunder inform the users about the manner in which We collect, use,
protect, and, sometimes, disclose their personal and non-personal information. By
using any of the features of this Website, the users acknowledge that they have
understood and agree to such collection, use, protection, and, disclosure of their
personal and non-personal information.
Changes & Updates
We reserve the right to change this Policy anytime without informing anyone. However,
any substantial changes or modifications to this Policy will be notified to the
registered users. All the changes and updates will be effective from the time they
are posted on this page. We recommend that the users should periodically check this
page for latest updates and modifications to Privacy Policy. The continued usage
of this Website after the changes signifies the implied acceptance of the users
to such amended Privacy Policy.
Privacy Policy last updated on December 8, 2010.
Information Collection and Usage
We collect only that much information from the users as is required in order to
provide efficient, timely, reliable, and satisfactory services.
When the users apply for the mortgage online through this Website, We collect certain
personal details from the users, including without limitation, user’s full name,
postal address, email address, telephone number, mobile number, etc. This personal
information is used to contact the users regarding their application, informing
them about any bid placed on their application by any broker, or any other matter
that we consider relevant to their use of this Website, including without limitation,
resolving disputes, providing customer support, troubleshooting the problems, and
enforcing our Terms & Conditions Agreement and other policies regarding the use
of this Website.
We also reserve the right to seek a credit report from any external agency about
the users and/or brokers participating in this Website. Such information is used
to verify the information provided by the users, carry out credit checks, seek bids
from brokers, complete any loan arising from acceptance of a broker’s bid, seek
feedback on the user-experience of this Website, for statistical purposes and in
connection with the operation or development of this Website. This information is
also shared with the brokers and credit reporters in order to enable them to bid
informatively.
We also collect the email address of the users when they sign up to receive Our
newsletter. However, the users are free to unsubscribe from the newsletter at any
time by email: unsubscribe@RateSheet.ca with the term ‘unsubscribe’ as the email
subject.
We may publish the users’ feedback comments as testimonials on Our Website. For
this, We shall seek prior permission from such users before publishing.
We also collect certain non-personally identifiable information from the users visiting
or using any feature of this Website. This non-personally identifiable information
includes, without limitation, user’s Internet Protocol (IP) Address, browser-type,
operating system installed on the computer, or Internet Service Provider’s (ISP’s)
IP Address. This non-personal information is mostly used to enhance users’ Internet
experience, particularly the browsing experience of this Website. We may also use
this information to generate generic statistics and aggregate reports for internal
use and for sharing with Our affiliates and advertisers. However, none of this statistical
and non-personal information will contain any contact details that could personally
identify the users.
We do not sell, rent or otherwise trade in any kind of personal or non-personal
information of the users so collected by our systems, except for marketing purposes
and that too, after express consent of the users.
Cookies
We use innocuous cookies to enhance the browsing experience of the users. This Website
uses cookies to save the login and password in order to avoid re-entering this information
each time the users visit different pages on this Website. We also use cookies for
measuring traffic statistics on this Website and to track when the users clicked
to a broker’s website. We use reputable independent third-party tracking company
for Our clicks and call tracking. By signing out of the account, all the cookies
deposited by this Website on the user’s computer system will be cleared. The users
can refuse to accept cookies by adjusting their browser preferences. However, We
strongly advise against doing so as it will diminish the browsing experience of
this Website.
Security
All the personal information, including that collected for payment purposes, is
stored and preserved on the third-party servers, which are subject to the strictest
safety codes as prevalent in the industry. We employ reasonable human and technological
security measures at multiple levels in order to preserve the personal as well as
financial information of the users. However, We disclaim any liability arising on
account of any compromise of personal information at Our end despite Our best technological
and human safeguards due to infallibility of technology.
Disclaimers as to Disclosure
We can’t be held responsible for the disclosure of users’ personal or non-personal
information under any, some, or all of the following circumstances:
- Disclosure to government agencies in response to legal processes; or
- Any
unlawful access to, and transmissions of, personal information from the Website;
or
- Disclosure of personal information by the user himself on public and private
forums, like blogs, social networking websites, message boards, etc.
- Disclosure
to Our agents, suppliers and service providers, under Confidentiality Agreement,
as part of making available Our website and related products and services. All such
persons and entities are provided only with the information needed to perform their
specific function and may not use such information for other purposes.
- Disclosure
to the operators or administrators of promotions and contests on this Website of
personal information collected and stored for the purpose of the contest.
External Links
This Website may contain links to third-party websites. We are not responsible for,
neither do we control nor monitor, the privacy practices of such websites. If the
users visit these websites through RateSheet.ca, such visit or usage of these third
party websites is subject to the Terms and Conditions and Privacy Policies of the
linked websites.
We have tried to address all the privacy concerns of the users of this Website through
this Policy. However, in case the users still need any clarification on any of the
provisions of this Policy or need additional information, they are encouraged to
contact us. We’ll try Our best to address all their concerns.